Privacy Policy

1. Who We Are

The data controller is Anchora, based at 77 Beach Road, Nong Prue, Chonburi 20150, Thailand. We operate as an information and education resource for people interested in later-life planning. We do not provide financial advice and do not sell financial products. For privacy-related queries, please contact us at [email protected].

2. Personal Data We Collect

We collect personal data through the following means:

• Contact enquiries: name, email address, phone number, and the content of your message when you complete our contact form.
• Session bookings: name, contact details, and session preferences needed to confirm and deliver a session.
• Website usage: anonymous usage data collected via cookies and analytics tools (subject to your cookie preferences).

We do not collect financial data, document content, or sensitive personal information through this website. The legal basis for processing your personal data is your consent (when you submit a form or accept cookies) or the performance of a contract (when delivering a session you have booked).

3. How We Use Your Personal Data

• To respond to your enquiry or question within one working day
• To confirm and coordinate the session or membership you have booked
• To send relevant information about the programme you are enrolled in
• To improve our website and session delivery based on aggregated, anonymous analytics
• To comply with applicable Thai law and regulatory requirements

We do not use your personal data for automated decision-making or profiling. We do not sell or rent your personal data to third parties. We do not send marketing communications without your explicit consent.

4. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Contact enquiry records: up to 12 months from the date of enquiry, unless a session is booked
• Session booking records: up to 3 years from the date of the last session attended
• Cookie and analytics data: as specified in our Cookie Policy, typically up to 26 months

5. How We Protect Your Data

Personal data submitted via this website is transmitted over an encrypted HTTPS connection. Stored records are held on access-controlled systems and accessed only by staff members who need them to deliver the service. We conduct periodic reviews of our data handling practices. In the event of a data breach affecting your personal information, we will notify you and the relevant Thai supervisory authority within the timeframes required under the PDPA.

6. Cookies

This website uses cookies for essential functions and, with your consent, for analytics. Essential cookies are required for the site to function correctly. Analytics cookies help us understand how visitors use the site in aggregate form. You can manage your cookie preferences at any time via our Cookie Policy page.

7. Your Rights

Under the PDPA and applicable law, you have the following rights regarding your personal data:

• Access: to request a copy of the personal data we hold about you
• Rectification: to request correction of inaccurate data
• Erasure: to request deletion of your data where there is no longer a legitimate basis for keeping it
• Portability: to receive your data in a commonly used format where technically feasible
• Objection: to object to processing based on legitimate interests
• Withdrawal of consent: at any time, where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

8. Third-Party Links

Our website may include links to official public resources, government websites, and other external sites. These are provided for information purposes only. We are not responsible for the privacy practices of those sites and recommend you review their own policies before submitting any personal data to them.

9. Children's Privacy

Anchora's services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently received data from a minor, please contact us at [email protected] so that we can remove it promptly.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in how we operate or in applicable law. The updated date at the top of the page will always reflect the date of the most recent revision. We recommend checking this page periodically if you interact with us regularly.

11. Contact for Privacy Matters